How Do I... Make An Appointment?

Appointments may be made by telephoning 01727 822138 (Colney Medical Centre) or 01923 671746 (Bricket Wood Medical Centre). Routine appointments may be made well in advance (maximum three months), which will enable us to offer you an appointment at a time best suitable to your requirements. If you cannot keep an appointment, please inform us as soon as possible as this will assist in over-subscribed situations.

Consultations are for 10 minutes, by prior appointment. Please discuss your most important problem first. You may request to see a particular GP at the time of booking, but this may mean waiting until that GP is next available. If you need to speak to a doctor, please ring in the afternoon. If the doctor is not available, you will be given a time to ring back when the doctor will be available.

Chaperone

Should you need a chaperone present at a consultation of procedure then please alert reception staff who can ensure that one is available for the appointment.

Emergencies

If you are confronted by a serious problem such as severe chest pain or severe bleeding call an ambulance (999) before calling the surgery.

How Do I... Obtain Investigations And Specimens Results?

Please call after 2.00pm for all investigation results. Specimens need to be dropped off at the surgery before 11.00am during the week.

How Do I... Obtain A Home Visit?

Patients are requested to telephone before 10.00am if a visit is required that day. Emergency visits only will be arranged after that time. Please give the receptionist as much information as possible to enable the doctor to allocate priority to house calls. Please remember that several patients can be seen at the surgery in the time that it takes to do a home visit. Home visits are made at the discretion of the doctors, based on medical need. Lack of transport is not a reason to request a home visit.

Weekend And Night Cover

When the surgery is closed, we are covered by Herts Urgent Care (HUC), a GP-led co-operative involving local GPs. Daytime cover is based at St Albans City Hospital whilst the call centre is based in Welwyn Garden City. The telephone number is 03000 333 333.

Local Walk-in Centre

The nearest NHS Walk-in Centre is at 14-16 Chapel Street, Luton and the telephone number is 01582 556400.

NHS Direct

NHS Direct is a 24-hour nurse-led telephone advice line for health-related problems. It is available on 0845 4647 or via their website www.nhsdirect.nhs.uk